Quality Assurance Technical Writer

Quality Assurance · Calgary, Alberta
Department Quality Assurance
Employment Type Full-Time
Minimum Experience Mid-level

Hey, it’s so nice to meet you!

We’re Nude Solutions – and our team is on a mission to empower insurance with our cloud-based, API-driven platform that is (positively!) disrupting the industry as we know it. We’ve developed a simple, but powerful, solution that allows brokers, agents, managing general agencies, mutuals, and insurers to transform their businesses and achieve our vision of delivering the best insurance experience in the world.

As a Nude Solutions QA Technical Writer, you’ll be part of our Pacman-playing, outdoor-enthusiast team who are responsible for the end-to-end development of Nude Solutions’ platform. With your proven experience in a highly technical field, such as software development, computer science, or engineering, your ability to evaluate and analyze complex information, and your natural desire to help people break complex things down to something digestible, we already know we’ve got amazing things in store together.

 

What you’ll do:

  • Develop comprehensive documentation that meets organizational standards
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative approaches for improvement
  • Responsible for creating test - product documentation and able to participate in testing related walkthroughs
  • Test execution, evaluation, and defect reporting

 

What a day in the life of a QA Technical Writer looks like:

  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Collaborate with QA Engineers to develop effective strategies and test plans
  • Work with cross-functional teams to ensure quality throughout the software development lifecycle
  • Execute regression test cases and analyze results
  • Create logs to document testing phases and defects
  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

 

What you’ll need to succeed:

  • Extensive understanding in QA process (agile), tools, and approaches
  • 2-4 years’ industry experience as an effective technical writer
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Firm understanding of the systems development life cycle (SDLC)
  • Previous software development experience
  • Experience with JIRA, Azure DevOps, or similar bug and issue tracking solutions (Azure DevOps preferred)

Thank You

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  • Location
    Calgary, Alberta
  • Department
    Quality Assurance
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level